Terms and conditions of use

Shipping of your package

Your order will be processed and ship within 24 to 48 hours of receipt. We are using Expedited Parcel and Letter services from Canada Post.

For a first order, billing and delivery address must be identical, this in order to confirm your identity. If you register two different addresses at your first order, this one could be delayed or even canceled.

All orders in excess of $ 1,000.00 before taxes must be approved by management.

There may be additional handling charges for heavy or bulky items like dartboards or others. The handling charge will be automatically added to shipping costs. It is also possible that additional delivery costs are added if you live in remote areas, according to our carrier. In this case, we will contact you.

Dart'Agnan reserves the right to withhold or cancel any order.

Note that when you choose the free shipping option, there is no insurance on your package or tracking number. Although parcel losses by Canada Post are very rare, we strongly suggest that you use the "Canada Post or other Carriers" with tracking and insurance shipping option, which is much safer!

If you still choose the free shipping option, you agree to assume the loss if any.

 

Special Order - Book It

The sheet of each article contains some important information. Here are the descriptions.

  • The number of items in stock
  • This product is no longer in stock
  • Book it
  • Special Order

The number of items in stock

For each item, the quantity in stock is displayed. In general, it is not possible to order more than the quantity available, except in the case of the majority of darts. For example, it is possible to order two sets of identical darts even if only one set is available. So pay special attention to the quantity in stock during your purchases.

This product is no longer in stock

This note tells you that the requested item is temporarily unavailable. When known, an approximate availability date appears below the note.

Book it

It is possible to order some items such as darts even if the available quantity is zero. When you order an item with the note "Book it", it will be added to our next order whose date appears at the bottom of this page.

If this item is part of an order where there are multiple items, the order will be held until it is complete.

Special Order

There are tens of thousands of items available in the wonderful world of darts. You will understand that it is almost impossible to display them all. The note "Special Order" indicates that you can still order these items that we do not usually keep in stock. It will be added to our next order, the approximate date of which appears at the bottom of this page.

Do not hesitate to contact us if the item you are looking for does not appear in our catalog.

It is important to note that items "Special Order" are not returnable, except in case of error on our part obviously.

Click here for the approximate arrival date of our next special order.

 

Receipt of your package

Upon receipt of your package, make sure it is intact. If this is not the case, you must report it immediately to the carrier and insist that he clearly noted on the delivery note. If the carrier agrees, you can unpack your package in his presence to make sure your goods are in good condition.

If your goods were broken by a damaged package in transportation, the responsibility of compensation rests on the carrier. Dart'Agnan cannot be held responsible for breakage during transport.

 

Return Policy

Dart'Agnan authorization is essential before returning a good. No credit or refund will be granted without authorization. Please contact us as soon as possible by email to request a return authorization.

No returns will be allowed after 5 days of receipt of your order.

You must return the item in a package that ensures adequate protection of the item during transport.

Items ordered from a "SPECIAL ORDER" are not returnable unless you have not received the right item and it has not been unpacked or tried.

 

Refund

Goods may be returned if :

  • You got authorization from Dart'Agnan and
  • Goods and the original packaging are intact and
  • Goods received are not the ones you ordered.

In the case of an error on the part of Dart'Agnan, we will assume the return shipping cost and the shipping fee for goods you ordered initially, all accompanied by our most sincere apologies.

Goods can be credited if :

  • You got authorization from Dart'Agnan and
  • Goods and the original packaging are intact.

In the case of a command error of your part, you will have to assume the return shipping cost and only the returned goods figuring on your invoice will be credited on your next order.

In case the original packaging of goods is damaged and / or the goods were used, a 50% credit of the amount of the goods on your invoice may be granted but only after an evaluation by Dart'Agnan of the returned item.

 

Fraud

People who attempt to defraud Dart'Agnan by making false statements or in any way whatsoever, will be prosecuted according to Canadian and / or Quebec laws in force.

 

Responsibilities

Images and Content

Please note that all images on this website and all texts and logos are the property of their respective owners.

Total or partial reproduction of the contents of this site is strictly prohibited.

Although everything is implemented to provide you with accurate information, articles and descriptions may differ. Dart'Agnan cannot be held responsible for these changes or errors and it is your responsibility to verify the accuracy of such information.

The contents of this page can be changed at any time without prior notice.